Privacy Policy

1. Introduction

QueryNow ("we," "us," or "our") operates the QueryNow Compass website at compass.querynow.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our services. QueryNow is headquartered in Plano, Texas, and has served Fortune 500 clients since 2014.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, company name, and phone number when you submit our contact form or book a consultation.
• Communications: Any messages, questions, or feedback you send to us through the Site.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• Log Data: IP address, access times, and server log information.

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and consultation requests
• Provide, maintain, and improve our Site and services
• Send relevant information about our Microsoft 365 governance products
• Analyze Site usage to improve user experience
• Comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties that assist us in operating our Site, including hosting (Netlify), analytics, and email services.
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Deployment Model and Customer Data

QueryNow Compass products are deployed directly into your Azure subscription. Once deployed, all governance data (audit logs, analytics, reports) resides entirely within your Azure tenant. QueryNow does not have access to, store, or process any data within your deployed Compass environment. Your data never leaves your Azure subscription.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the Site to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure hosting infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for the duration of our business relationship and a reasonable period thereafter.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at our contact page.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., querynow.com, Microsoft documentation). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Site and services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us or write to: